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Terms of Service

Last Updated: May 24, 2025.

Agreement

Welcome to Thamesbyte! These Terms of Service ("Terms") govern your use of our website (www.thamesbyte.com), and the services provided by Thamesbyte ("we", "us", or "our"), a sole trader. By using our site and services, you agree to these Terms. If you don't agree, please don't use our website or services.

1. Acceptance of Terms

By accessing and using the Thamesbyte website and any associated services, you confirm that you accept these Terms and that you agree to comply with them. These terms apply to everyone who visits or uses our site and services. Your continued use of the website and services constitutes ongoing acceptance of these terms.

2. Definitions

To make things clear, here are some definitions:

  • Account: Your registered account for accessing and using our Services.
  • Content: Includes text, graphics, images, software, audio, video, and other materials available on our site.
  • User: Anyone who accesses or uses the Thamesbyte website and services.
  • Services: Includes SaaS offerings, hosting, web development, web administration, and related services provided by Thamesbyte.
  • Subscription: The plan and associated fees you agree to for access to specific Services.

When we refer to 'company', 'business', or 'corporation' on this website, it's just for convenience. We're not claiming to be a registered company, limited or incorporated. These terms simply refer to our 'business' or 'commercial activity' as conducted by Thamesbyte, a sole trader.

3. Account Registration and Use

To access certain Services, you may be required to register for an Account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your password and agree not to disclose your password to any third party. You are responsible for all activities that occur under your Account.

4. User Responsibilities

When using our website and services, you agree to:

  • Provide accurate and complete information when registering or using our services.
  • Keep your information up-to-date.
  • Use the site and services legally and ethically, respecting all applicable laws and regulations.
  • Protect your account credentials and are responsible for all activity under your account.
  • Comply with all applicable laws and regulations regarding online conduct and acceptable content.

5. Intellectual Property

The Thamesbyte website and all its content are owned by us and protected by copyright and other laws. You can't use our trademarks or content without our permission. You retain ownership of your content, but grant us a license to use it to provide the services. By posting or submitting content to our Services, you grant Thamesbyte a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform the Content in connection with the Services.

6. SaaS, Hosting, Web Development and Administration Services

These terms govern your use of any SaaS, hosting, web development, or administration services offered by Thamesbyte. Specific details and service level agreements (SLAs) will be outlined in separate agreements or service descriptions.

  • SaaS: Your access and use of our Software as a Service (SaaS) offerings are subject to the terms of your subscription.
  • Hosting: We will provide hosting services with reasonable care and skill, but do not guarantee uninterrupted service.
  • Web Development and Administration: We will perform web development and administration tasks as agreed upon, but are not responsible for errors or omissions caused by inaccurate or incomplete information provided by you.

7. Data Processing Agreement

If Thamesbyte processes personal data on your behalf in the course of providing services, the terms of our Data Processing Agreement (DPA) shall apply. The DPA outlines our obligations regarding data protection and security, and ensures compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

8. Payment Terms and Subscription

You agree to pay all fees associated with your use of our services in accordance with our pricing schedule. Failure to pay may result in suspension or termination of your services.

Subscriptions will automatically renew unless you cancel your Subscription at least [Number] days before the end of the current billing cycle. We may change our subscription fees at any time, provided that such changes will not apply to current billing cycles.

9. Service Level Agreement (SLA)

For certain services, Thamesbyte may offer a Service Level Agreement (SLA) that outlines the guaranteed levels of service availability, performance, and support. The specific terms of the SLA will be detailed in a separate agreement or service description. In the event that Thamesbyte fails to meet the guarantees outlined in the SLA, you may be eligible for certain remedies as defined in the SLA.

10. Acceptable Use Policy

Your use of our website and services is subject to our Acceptable Use Policy (AUP). You agree not to use our website or services for any illegal, harmful, or abusive purposes. We reserve the right to suspend or terminate your access to our website and services if you violate our AUP.

11. Third-Party Services

Our services may contain links to third-party websites or services that are not owned or controlled by Thamesbyte. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that Thamesbyte shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such websites or services.

12. Feedback

We welcome your feedback, comments, and suggestions for improvements to our Services ("Feedback"). You acknowledge and agree that all Feedback will be the sole and exclusive property of Thamesbyte and you hereby irrevocably assign to Thamesbyte all of your right, title, and interest in and to all Feedback, including without limitation all patent, copyright, trade secret, moral and other proprietary rights, in perpetuity, and waive any moral rights you may have in such Feedback.

13. Confidentiality

You agree to keep confidential any non-public information that you obtain from Thamesbyte in connection with the Services, and not to use such information for any purpose other than as necessary to use the Services.

14. Indemnification

You agree to protect Thamesbyte from any claims arising from your use of the website or services or violation of these Terms. You agree to indemnify and hold us harmless from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of your use of the website or violation of these Terms.

15. Termination

We may terminate your access to the website and services at any time for any reason. You may terminate your account by contacting us. Upon termination, you must cease all use of the website and services. Upon termination of your Account, your right to access and use the Services will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

16. Governing Law

These Terms are governed by the laws of England and Wales.

17. Changes to These Terms

We can change these Terms at any time. We'll try to give you notice of major changes. By continuing to use our site and services after changes, you agree to the new Terms. It is your responsibility to review these Terms periodically for any changes.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Thamesbyte shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your use or inability to use the services; (b) any unauthorized access to or use of our servers and/or any personal information stored therein; (c) any interruption or cessation of transmission to or from the services; (d) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our services by any third party; (e) any errors or omissions in any content or for any loss or damage of any kind incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available through the services; and/or (f) the defamatory, offensive, or illegal conduct of any third party. In no event shall Thamesbyte's aggregate liability for all claims relating to the services exceed the amount you paid Thamesbyte for the services during the twelve (12) months prior to the event giving rise to the liability. This limitation of liability shall apply whether the liability arises from breach of contract, tort (including negligence), strict liability, or any other legal theory.

19. Disclaimer

We provide our website and services "as is." We don't guarantee that they will always be available, secure, or error-free. We disclaim all warranties, express or implied, including warranties of merchantability and fitness for a particular purpose.